IT Service Desk Intern

Roche
Application ends: December 31, 2022
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Job Description

Responsibilities

  • Provide 1st level support from a wide range of services including travel and expense, procurement and IT   services, to internal and external customers and patients.
  • Handle Incidents & Requests received via Multiple Communication Channels and coordinate the End-to-End
  • Ticket Lifecycle by following the incident and request management procedures.
  • Guide customers on Self-Service, by encouraging customers to be more autonomous, by guiding them to solutions, sharing guides & showing Self Service Portal capabilities, etc. Moreover, contributes to Building
  • Knowledge  base for customer experience organization and customers.
    Ensure that excellent customer experience is achieved through the combination of soft skills and customer-  centric mindset.

Requirements

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor&#;s Degree in IT, Business  or equivalent.
  • Able to work at least six (6) months of internship duration.

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